faq
Frequently asked questions
Everything you need to know about Notipus
- Why do I need this?
- Because important customer moments—upgrades, cancellations, milestones—get buried in billing tools nobody checks. Notipus puts them where your team actually looks: Slack.
- What will my team actually find out about?
- New paying customers
- Upgrades and downgrades
- Failed payments and cancellations
- Milestones like $10k lifetime value or a 1-year anniversary
Milestone alerts currently fire for Shopify and Maxio, since Stripe payloads don't carry lifetime-spend data.
- Will this add more noise to Slack?
- Less, actually. Instead of getting pinged five times for one customer action, you get one message with everything you need to know.
- What context comes with each notification?
- Who the company is, how long they've been a customer, what they've paid over time, and (optionally) the person's name and role. Customer emails are also badged by domain type — education, government, military, healthcare, free, or disposable — so you can see at a glance who's paying.
- What billing tools does it work with?
- Stripe, Shopify, and Maxio (formerly Chargify). Shopify connects with one-click OAuth; Stripe and Maxio take a couple of minutes with a webhook secret from your billing dashboard.
- Can I get notifications somewhere other than Slack?
- Yes — Notipus delivers to Slack, Telegram, and Microsoft Teams. Add a Telegram bot with its token and a chat ID, or paste a Microsoft Teams Workflows webhook URL, and the same enriched alerts land wherever your team already works. Configure any or all per workspace.
- How does Notipus compare to Shopify Flow's FlowBot for Slack notifications?
- FlowBot is the Slack bot behind Shopify Flow's "Send Slack message" action. It's free
with any paid Shopify plan, and it works well for posting a message you've templated
yourself. Notipus takes a different approach to
Shopify Slack notifications in four
ways:
- Nothing to build. With Shopify Flow you create each workflow and write each message template by hand. Notipus works out of the box: connect once and orders, payments, cancellations, and fulfillment updates arrive as readable alerts.
- Customer context, not just text. FlowBot posts plain text filled in from the triggering event's fields. Notipus adds who the customer is: company background, order history, lifetime value, and repeat-buyer milestones.
- Less Slack noise. Shopify Flow fires each workflow independently, so one order can ping the channel several times. Notipus consolidates related events into one message.
- Your whole business, not just your store. Shopify Flow only sees Shopify. Notipus also covers Stripe and Maxio, and cross-references customers across them.
- Who is this for?
- SaaS teams, e-commerce businesses, anyone with recurring revenue who wants to stay close to their customers without living inside a billing dashboard.
- Can I see the code or self-host it?
- Yes. The full source code is on GitHub under a source-available license — you can read it, audit it, and self-host it for free. Or use our managed service for convenience.
- How is my data secured?
- Every webhook is verified with the provider's signature scheme before it's processed. Your integration credentials are encrypted at rest (ChaCha20-Poly1305), and cached customer details are encrypted too. The full source code is public, so you can verify all of this yourself.
- What happens if a notification can't be delivered?
- Notipus queues it and keeps retrying automatically for up to six hours, and duplicate events are suppressed — a Slack hiccup doesn't mean a missed or doubled alert.
- What counts as an event?
- An event is any notification sent to Slack—new signups, payments, failed charges, subscription changes, and more. Each payment event that results in a notification counts as one event.
- Can I change plans anytime?
- Yes! You can upgrade or downgrade your plan at any time. When upgrading, Stripe prorates your charges automatically. When downgrading, the new rate takes effect at your next billing date.
- What happens if I exceed my event limit?
- You'll receive an email when you've used 80% of your monthly events. If you go over your limit, notifications keep flowing — you'll receive another email letting you know, with a link to upgrade your plan. Delivery only pauses if usage reaches double your plan's limit before your count resets on the 1st of the month, and you'll receive an email if that happens too. You're never cut off without warning.
Still have questions?
We're here to help. Reach out and we'll get back to you as soon as we can.